No refunds on sale items.
No refunds after 14 days.
If for whatever reason you are not happy with your purchase, you have 14 days to return the item and are entitled to an exchange or a store credit to the same cost of your purchased item.
If your purchase arrives damaged or faulty please email firstname.lastname@example.org and provide a photo so we can arrange for an exchange or full refund.
Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.
An order can only be cancelled up to the point it is despatched. To cancel please contact us immediately using our Contact form or email us at email@example.com before the goods have left our control.
You will receive an email advising you that your order has been despatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds and Returns Policy above.
Shipping costs can only be refunded on faulty items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty item is returned.
Returns and exchanges must include a copy of your receipt or invoice email so that we know your order number, name and address.
Items must be returned within 14 days of the online purchase with a proof of purchase (printed off receipt).
When exchanging for an alternative jar/fragrance please include a note within the package (on the back of your invoice email) outlining which jar/fragrance you would like to exchange it for.
The returned items must be unused and returned in their original packaging.
Items that are no longer in stock cannot be returned for a refund or an exchange. Before returning any items please check that it is still in stock. If an item is returned which is no longer in stock, you will be notified by email.
If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.